Help Center

Find answers to common questions about Prize Boards

Getting Started

What is Prize Boards?

Prize Boards is a platform for hosting sport squares boards. Create a 10x10 grid, invite friends, collect payments automatically, and distribute prizes based on game scores.

How do I create my first board?

Sign up for an account, complete onboarding, then click "Create New Board" from your dashboard. Set your event, price per square, and payout structure.

How do players join my board?

Share your unique board link or invite code. Players can view the board, select available squares, and pay securely via Stripe.

Payments & Pricing

What are the platform fees?

Pay-As-You-Go: 7.5% per board. Host+: 5% ($29/mo). Pro Host: 3% ($99/mo). Stripe processing fees (2.9% + $0.30) are charged separately.

How do payouts work?

After you enter game scores, Prize Boards automatically calculates winners based on score digits. Payouts are sent directly to winners via Stripe.

Can I set my own commission as a host?

Yes! Hosts can add a commission up to 20% of the pot. This is clearly displayed to players before they purchase squares.

Board Management

When are numbers assigned?

Numbers are randomly assigned when you lock the board. You can set an auto-lock time or manually lock. Once locked, numbers cannot be changed.

What payout structures are available?

Standard (100% to final winner), Quarter (20% Q1, 20% Half, 20% Q3, 40% Final), or Custom percentages you define.

Can I edit a board after publishing?

You can edit board details until it's locked. Once locked, the grid and numbers are final to ensure fairness.

Account & Security

How is my payment information secured?

All payments are processed by Stripe, a PCI Level 1 certified payment processor. We never store your card details.

How do I upgrade my subscription?

Go to Dashboard → Subscription to view plans and upgrade. Changes take effect immediately.

Can I cancel my subscription?

Yes, you can cancel anytime from your Subscription settings. You'll retain access until the end of your billing period.

Still have questions?

Can't find what you're looking for? Our support team is here to help.

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